FAQs

International BuyersLocal Buyers

INTERSTATE & INTERNATIONAL SHIPPING

FAQ’s for International Buyers

Ellison has developed a reputation for consistent supply of high-quality tropical seeds and plants to all parts of the globe. Ellison has a network of international suppliers and supply chain solutions that is highly valued by international buyers.

Ellison are a “go-to” for international Kentia (Howea) growers looking for large volumes of Kentia seed and seedlings.

What Australian native plant and palm species do Ellison export?

Please refer to our Growing List.

Ellison can also source and ship Australian native seed lines outside of our grow list. Please send your enquiries for Australian native seed lines to darren@ellisonhort.com.au.

Ellison regularly supply seed of eucalyptus, callistemon, and native grasses to overseas customers.

What are some of the considerations and steps when requiring international shipping?

In order to ship overseas Ellison Horticultural require you to:

  • Enquire with your country’sAgricultural Department as to whether you require an Import Permit. We encourage you to do this as early as possible as some countries can be delayed.
  • Some countries can take weeks for the permit to be issued. If your Import Permit is in a language other than English, you will also need to provide us with a certified translation of the Import Permit into English.
  • If our Department of Agriculture does not already have a record of your specific plants being imported into your country it will take an additional 7 – 10 business days for the paperwork to be processed. This only applies to the first time the plant is imported, any subsequent shipments will not be affected by this wait time.
  • You will need to provide us with your full address and the details of your shipping agent who will act on your behalf in receiving the shipment at your airport.
  • A phytosanitary certificate will be supplied, and we will require a copy of your import permit in order to obtain this.
  • Please provide clear and accurate details of your shipping agent who will act on your behalf in receiving the shipment at your airport.
How are seedlings freighted and packaged?

Seedlings are shipped via Air Freight (3-to-4-day transit) through our freight agent in Brisbane. Different flight routes are chosen to suit the current climatic conditions to ensure the plants arrive in great condition. They are packed in poly boxes to insulate from heat and treated to ensure they arrive insect and fungus free.

Large seed shipments can be sent with sea freight. This is a cost-effective way to send large quantities of the hardier seed varieties due to a 5-to-6-week transit.

Shipping options available are air freight or sea freight for full container orders. Ellison Horticultural will organise Australian Phytosanitary Certificates.

Who pays for freight?
Freight and related costs are passed on to the customer.
Do you include a digital thermometer in overseas shipments?
Ellison can include a digital thermometer with your shipment to ensure transplant success.
What happens once our order is shipped?
The Ellison team are always in communication with you. Before, during and after you receive your order. This helps identify any potential issues and allow a swift resolution.
Whose responsibility is it to organise permits?
It is the customers responsibility to organise import permits to your country and provide Ellison Horticultural with Phytosanitary requirements in advance of your order being shipment.
Who do I contact if I have questions?

Please email all international enquires to darren@ellisonhort.com.au including the product type in botanical name, number of units required and your country of import.

FAQ’s for Local Buyers

Ellison has developed a reputation for consistent supply of high-quality tropical seeds and plants to all parts of the globe and across Australia.
What Australian native plant and palm species do Ellison offer domestically?

Please refer to our Growing List.

Ellison can also source and ship Australian native seed lines outside of our grow list. Please send your enquiries for Australian native seed lines to darren@ellisonhort.com.au.

How are Australian plant orders freighted and packaged?
Shipping for Australian orders can be organised as a pick up by the customer, alternatively Ellison have a network of logistics partners that can deliver anywhere in Australia, just ask Ellison for a quote to your site.
Who pays for freight?
Freight and related costs are passed on to the customer.
Can I come and collect my order in person?
You can pre-arrange collection with our sales team from 267 Rous Road Alstonville, NSW 2477
What happens once your order is shipped?
The Ellison team are always in communication with you. Before, during and after you receive your order. This helps identify any potential issues and allow a swift resolution.
Are there any permits or certifications required for different states and territory?
Interstate permits will depend on your location and current bio-security regulations at that time. If you are unsure of the current regulations for your state please discuss this with the department of agriculture and discuss what’s required with Ellison in advance of shipping.
Who do I contact if I have questions?

Please email all local enquires to darren@ellisonhort.com.au including the product type in botanical name, number of units required and your state or territory the order is required to be shipped.